How supervisors use balanced scorecards in organizations

Question 1.

A balanced scorecard is a strategic management performance metric that is used by the management to identify and improve different internal business functions and their end-results. The managers use balanced scorecards to measure and give back feedback to their businesses (Kandula, 2006). Data collection is essential and is applied by the supervisors and managers in the process of making sound business decisions for the entire organization.

In such a case, as a supervisor of the manufacturing company, I will apply the balanced scorecard to attain the objectives and, ultimately, the goals of the organization. This scenario requires the supervisor to look for ways through which to achieve the goals of the business and to ensure that the customer is satisfied with the kind of services that are offered by the organization. As a supervisor, I will be required to look closely at the business processes and customer perspectives keenly. I will evaluate how well the products will be manufactured. Operational management is considered to track any delays, gaps, bottlenecks, waste, or shortages (Kandula, 2006). The customer perspective, in this case, will be about making sure the remaining products are available in time.

There are 990 units ready for shipment to the customer’s destination, but they were required 1000 units. I will organize how the machine will be repaired while at the same time, ensuring that the repairing process will be complete before the 990 units reach the destination of the customer. Once the remaining products have been produced, I will select a means of transport that is faster than road transport. Thus, by the time the truck reaches the destination of the customer, already there will be someone waiting to top up the remaining 10 units.

References

Kandula, S. R. (2006). Performance management: Strategies, interventions, drivers. New Delhi: PHI Learning.

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