Teladoc Health
Teladoc Company has mainly focuses on the provision of Telemedicine services. Through the use of relevant technology, our physicians will be to provide quality services to our clients wherever they are through the use of computers and smartphones. Teladoc Company has provided an efficient platform where the diagnosis of common problems such as headache, back pain, digestive troubles and sore throat can be done quickly (Mukamel et al., 2019). Clients can also make inquiries about several medical issues for home treatment. Patients who are unable to leave their homes due to reasons such as bad weather can be attended in their residential areas. However, in the recent history, some significant forces have shaped the operations management of Teladoc Health.
Forces that have shaped operations management at Teladoc Health
- Patient data analytics and data collection
Telemedicine services such as the use of sensors and mobile phones have made it possible for Teladoc Company to capture patient data automatically during telemedicine sessions. Such patient data has made it possible for the company to make informed and precise decisions when giving their services. Some devices precisely track the patient’s ECG’s and send the results to the doctor, providing a vital tool which doctors use to track the cardiovascular conditions of their patients. Big Data analytics analyzes the patients’ data adequately hence enhancing the quality of telemedicine services as a whole (Coghlan et al., 2019). Collection of patient data helps in identifying the risk factors for certain illnesses and support health professionals in recommending prophylactic related diseases.
- Cloud Access and Mobility
Many interactions in the various healthcare settings occur through mobile phone devices, and Teladoc Health has followed the same path. Doctors have resorted into using mobile phone devices and apps in their daily activities. Senior and executive managers in several health care facilities have resorted into storing medical records in the cloud making it easy for their patients to access their information anytime they want. Through the use of cloud activities, Teladoc Health has been able to reduce the amount of paperwork in their Company hence saving time needed to retrieve information.
- Enhanced Security
With large amounts of data being collected from patients to improve service delivery, security is a crucial issue. Teladoc Company understands this and to ensure that there are no security breaches in its organization, the company has adopted specific mitigation measures. The company conduct a security check once a year to reduce the risk of their data being accessed through unauthorized methods such as hacking. Their IT systems are regularly subjected to frequent vulnerability assessments and penetration to check on any possible weaknesses. The Company’s management has insisted on the encryption of data on all portable devices. Through such techniques, the company’s data has been well secured, and intruders can’t access it.
Key obstacles during the evolution period
When something attempts are made to improve something, several factors always obstruct the improvement process. However, the thing best for a company like Teladoc Health is fighting through such obstacles and ensure that they do act as a stumbling block to the organizational goals. The main problem that Teladoc Health faced is infective communication and sustainability. For any organization to succeed the top managers must be effective communicators. However, this was not the case with the Teladoc Company as most of its communication strategies were weak, making it difficult for the organization to undergo the transformation process. However, the CEO of this company noticed this challenge and laid down a series of strategies to tackle it. The managers were required to listen to junior employees and also speak to them; by doing this, the modernization process of the company became easy. The workforce which was undergoing training to enforce the new changes were encouraged to speak to the top managers on any issue they wanted to be addressed. The senior managers were not only encouraged to regularly engage the internal stakeholders but also the external stakeholders because they are the ones who purchase their services. By doing this, the company was able to modernize their company easily; hence the number of patients seeking their healthcare services increased.
The second obstacle which faced the Teladoc Health Company was sustainability. Sustainability is the ability of a company to maintain the existing practices without putting future resources at risk. To ensure efficient sustainability, Teladoc Health ensured that the outcomes of adopting the new strategies were simple enough such that they could be repeated daily while at the same time producing the results that the managers wanted. The company’s top management understood that it is not efficient to install a system that the employees are unable to execute daily. The company trained their workforce adequately before the new policies and procedures were put in place. The top management ensured that the necessary adjustments were made when something was not working in their company.
Changes to operations management philosophies and organizational structures
Due to the outlined changes in the organization, the Teladoc Health Company has been able to globalize its workforce by increasing its workforce and attracting clients from across the world. The rate at which the company’s services are being purchased has risen, ultimately leading to an increase in their total annual revenues. Through the use of modern business practices, Teladoc Health has been able to reduce their labour and operational costs hence saving resources for this company. The biggest concern of the shareholders is getting the value of their investments in terms of dividends. To ensure that the stakeholders enjoy the maximum amount of dividends, the management has worked towards reducing the expenses and increased the company’s revenue. The company has significantly expanded mainly due to the incorporation of the modern strategies making it possible for the company to explore new markets and attract new clients who are pleased by their services.
Business Operations
Teladoc is involved in several business operations which include providing medical opinions, licensable platform services and AI and analytics. Teladoc Health achieves this through use of videoconferencing software, mobile apps and telephone to provide on-demand remote healthcare services such that it has become the largest Telmedic Company in the U.S. (Dai & Tayur, 2019) The company is engaged in a series of operations which will help them achieve their strategic goals. The company’s use of appropriate software will enable them to provide services anywhere across the world. The company vision of ensuring every human being accesses health services at his or her comfort has been achieved due to the use of modern technology. The company relies on its workforce to enhance its production process and maximize profits in the market. They have skilled and experienced labour at their disposal, and with such a workforce, the company’s vision, mission and the strategic plan has become easy to achieve. The company has been able to minimize costs while at the same time maximizing on profits.
References
Dai, T., & Tayur, S. (2019). Healthcare operations management: A snapshot of emerging research. Manufacturing & Service Operations Management.
Coghlan, D., Shani, A. B., & Hay, G. W. (2019). Toward a social science philosophy of organization development and change (Vol. 27, pp. 1-29). Bingley, England: Emerald.
Mukamel, D. B., Amin, A., Ladd, H., & Sorkin, D. H. (2019). Health Policy Brief.
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