Crisis Action Reaction Paper
Since time immemorial, there has been the existence of many conflicts. A crisis is a distorting happening that impacts business facilities, information and IT systems resulting from stunting production. Stunted production has direct effects on the reputation of business, profits and the goodwill of the customers. Due to this situation, there is a need for crisis action, which work with people and organization from the local world community to protect civilians from armed disputes. The main goal of crisis action is to bring together influential people and organizations within the community to mobilize international campaigns to cut straight through decision making. The joint effort is stablished behind the scene to enable coalitions for rapid and practical work. Crisis action ensures there is no publicity or media attention; all that matters is the voice of the alliance.
From the three well-known crisis case studies, several lessons are learnt from historical crisis management scenarios and case studies. This crisis includes; the target data breach, the Volkswagen emissions scandal and southwest airlines’ social media response. This crisis emerged due to the existence of much small business operation, which employs a small number of employees. They have no effective measure to prepare for disasters that may occur.
Responding to a crisis using the appropriate channel is one of the lessons to learn. A case scenario is when an IT security blogger broke a big story. The Target IT system hacked during the Target data breach leading to exposure of personal data for millions of customers. The company started with detail about its website; they also gave an apology and elaborated on what had happened, offering credit monitoring for those affected.
The problem with the response that Target issued is a failure to ensure awareness of the matter among the officials. This problem made the company to recheck later statements like the number of customers affected by the hacking incident. Customers viewed this move as unprofessional and lack of preparedness in the company, which further caused suspense. Secondly, the issue posted from the CEO website resulted in minimal views from the customers who were mostly on social media to present their complaints and for interaction with the company.
Response inconsistency is also another lesson learnt from the Volkswagen emissions scandal. This emerged after Environmental Protection Agency accused the Volkswagen company of tempering with its engine control emission in a laboratory test. The company violated the Clean Air Act by making sales of vehicles that had no standard requirement and also broke customers’ trust in a way that their cars were not environmentally friendly. The company responded to allegation worsen the situation due to inconsistency in response and also contradicting a statement from the previous one. Their executives denied the cheating claims, which were revealed a few days later. In this scandal, customers said that the company tackled the crisis in a dishonest manner by not admitting involvement in the scandal.
Crisis management is referred to as the way destruction and unpredicted occurrence that threatens an organization are dealt with. There are three principles of governance that include; organizational threat, surprise principle and the decision of a short time. Venetta suggests that “crisis is the process of transformation where the old system can no longer be maintained.” In contrast to crisis management, risk management is defined as an assessment of potential threats and coming up with appropriate measures to avoid these threats. The difference between the two is that crisis management deals with the risk before, during and after the occurrence.
On the other hand, continuity of operation planning is a crucial forum that encourages individuals and the various department to plan in addressing critical operations if the crisis prolongs. This approach is viewed as an essential business move due to recovery and survivorship plans in and after significant time. Also, it considers all the emergences in all critical approaches. Some of the procedures involved in this plan, including; noticing functions that are critical in business, having the alternative facility and altering an employee’s deportation.
Analytical thinking is among the distinct style of thinking. It can be defined as the ability to innovate ideas and conceive new ideas extending thoughts, rules and theories. In a ray man language, it called “thinking outside the box.” This style is necessary by coming with new ideas during a crisis. Analytical thinking is defined as the ability in the separation of the whole to part required to examine the relationship part. In a crisis scenario, it’s good to think in a logical manner, step-by-step manner to enable the breaking down of significant issues.
Application and comprehension of actual knowledge, referred to as concrete thinking. This aspect is essential during crisis time because it facilitates thinking of ideas as specific items, not a representation of concepts in a logical manner, also enabling thinking to-the-point. Hostiles’ thinking refers to the ability to view a situation in a more significant way and recognition of different principles on the bigger system. If a crisis occurs, it’s good to expand thoughts in various styles and sense available patterns for proper understanding.
There are several ways in which present organizations deal with the crisis. This includes; having the plan, identifying the spokesman, being honest, keeping the employees informed. There should be clear objectives at every beginning of crisis management. Every induvial in an organization during a crisis protect them and ensure relevant stakeholders are kept up to date. The act of honesty and openness should be at a peak when dealing with a dilemma. This reduces media attention, which may arise due to a lack of transparency and honesty. Also, all stakeholders should be informed to ensure the smooth flow of business in the best way possible. Minimal internal rumours are curbed to prevent social media posting by employees.
A crisis can be resolved in a speedy essence. There is no waiting time for any disaster to occur; meaning been prepared is one of the best ways to deal with a crisis. In every handling of business crises, if qualified, the damage may not be fatal. Referencing a similar disaster is also a good alternative in resolving and getting confident during that period because the same procedure may be used.
I am proactive persons; in my consideration, this is the best approach when handling crises because the main focus is on my effort in my circle of influence. Also, this is the thing that I can do something or play a role in their well-being, which includes; health, children and challenges while working. I have a chance to make an impact on the issue arise; it would be my joy to know I have positive results during the time of crises that I can play a role.
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